Product Support

If you need product support, please contact us with a summary of the technical issue with the product and your order number. Depending on the support issue, you may also need to contact the manufacturer directly to make a warranty claim or for technical support.

Please note the manufacturer's warranty period is typically 60 days from the date of purchase but will vary from product to product. If you cannot find warranty information, please contact us so we can assist you with resolving this issue as soon as possible.

When contacting the manufacturer, have your serial number handy (usually found on the battery or battery case) as well the date of purchase listed on your order receipt.

MotoTec USA Technical Support: click here